12:00 pm - 12:15 pm
Welcome by Brian Newcomb, NCTUE Board President
12:15 pm - 1:05 pm
Keynote presentation w/ Curt Steinhorst:
Elevating Action Above Distraction
Feeling a bit distracted lately? Curt Steinhorst, the bestselling author of Can I Have Your Attention? Inspiring Better Work Habits, Focusing Your Team, and Getting Stuff Done in the Constantly Connected Workplace, is on a mission to rescue us from our distracted selves. In addition to helping you focus better both personally and professionally, Curt will share techniques you can use to effectively communicate when working with colleagues and reaching out to distracted customers. You'll laugh and learn!
1:05 pm - 1:15 pm
1:15 pm - 1:40 pm
New Solutions for New Identity and Fraud Threats
More transactions are happening digitally and the pandemic has triggered an uptick in digital fraud and identity theft. Balancing customer experience with mitigating fraud losses is now more challenging. In this session, we will share how the concept of digital identity verification is quickly evolving and how fraudsters are adapting, why it’s important for businesses to adapt and what is needed to adapt, plus proof points highlighting the impact of AI/ML on improving key business metrics surrounding fraud and identity.
1:45 pm - 2:10 pm
Extending Credit with Confidence!
John Fenstermaker, VP, Head of Innovation Architecture & Data Innovation, Equifax
Making credit decisions for thin-file and credit invisible consumers has always been a challenge. Given the number of recent layoffs, furloughs, and pay cuts, credit decisioning for thick files has become difficult as well. Discover how to unleash the potential of alternative data, explainable AI, and technology platforms to build confidence in your credit decisions.