12:00 pm - 12:15 pm
Welcome by Brian Newcomb, NCTUE Board President


12:15 pm - 1:05 pm
Keynote presentation w/ Curt Steinhorst:
Elevating Action Above Distraction
Feeling a bit distracted lately? Curt Steinhorst, the bestselling author of Can I Have Your Attention? Inspiring Better Work Habits, Focusing Your Team, and Getting Stuff Done in the Constantly Connected Workplace, is on a mission to rescue us from our distracted selves. In addition to helping you focus better both personally and professionally, Curt will share techniques you can use to effectively communicate when working with colleagues and reaching out to distracted customers. You'll laugh and learn!


1:05 pm - 1:15 pm
Break #1


1:15 pm - 1:40 pm
New Solutions for New Identity and Fraud Threats
Sriram Tirunellayi 
Peter Maynard 
More transactions are happening digitally and the pandemic has triggered an uptick in digital fraud and identity theft. Balancing customer experience with mitigating fraud losses is now more challenging. In this session, we will share how the concept of digital identity verification is quickly evolving and how fraudsters are adapting, why it’s important for businesses to adapt and what is needed to adapt, plus proof points highlighting the impact of AI/ML on improving key business metrics surrounding fraud and identity.

1:45 pm - 2:10 pm
Extending Credit with Confidence!
John Fenstermaker, VP, Head of Innovation Architecture & Data Innovation, Equifax
Making credit decisions for thin-file and credit invisible consumers has always been a challenge. Given the number of recent layoffs, furloughs, and pay cuts, credit decisioning for thick files has become difficult as well. Discover how to unleash the potential of alternative data, explainable AI, and technology platforms to build confidence in your credit decisions.
2:10 pm - 2:20 pm
Break #2


2:20 pm - 3:20 pm
The Goldilocks Panel: How the Exchange is "Just Right" for a Variety of Organizations
How have members of the Exchange — from recently joined to long-time member companies — optimized their involvement to maximize ROI and make membership “just right” for their organizations? Representatives from three members discuss the process of integrating NCTUE data, the benefits they have seen so far, and how they utilize the Exchange to further analyze, elevate and empower their risk management planning.

  • Moderator: Paul Drayton, Equifax
  Dan Francia - Panel Participant
       Verizon

       Kathryn (Kat) Nix - Panel Participant
       Cox Communications

       Randy Schroder - Panel Participant
       National Information Solutions Cooperative (NISC)

3:20 pm - 3:30 pm
Wrap up by Brian Newcomb
Remember: Only those in attendance at the wrap-up will be eligible to win two nights in an Executive Suite at the 2021 NCTUE Conference, to be held at the Ritz-Carlton Reynolds, Lake Oconee, Georgia!
Conference Speakers
Brian Newcomb
Brian Newcomb
NCTUE Board President
Curt Steinhorst
Curt Steinhorst
Keynote Speaker
Peter Maynard
Peter Maynard
SVP Data and Analytics, Strategic Client Engagement
Sriram Tirunellayi
Sriram Tirunellayi
VP, Global Identity and Fraud Data Sciences
John Fenstermaker
John Fenstermaker
VP, Head of Innovation Architecture & Data Innovation
NCTUE Member Panel Participants
Paul Drayton - Moderator
Paul Drayton - Moderator
Equifax
Communications & Utilities Exchange Leader
Dan Francia - Panel Participant
Dan Francia - Panel Participant
Verizon
Associate Director Corporate Finance - Bill to Cash
Kathryn (Kat) Nix - Panel Participant
Kathryn (Kat) Nix - Panel Participant
Cox Communications
Director of Receivables Management
Randy Schroder - Panel Participant
Randy Schroder - Panel Participant
National Information Solutions Cooperative (NISC)
Senior Product Line Manager
Copyright 2020 Equifax, Inc. All rights reserved Equifax and the Equifax marks used herein are trademarks of Equifax Inc. Other product and company names mentioned herein are the property of their respective owners.